FOR YOUR INTERNAL DISCUSSION
Passenger.care helps airline teams connect passenger claims, flight evidence, deterministic evaluation and human-reviewed responses. Start with one workflow and use the pilot to test the fit with your operation.
A proposed evaluation framework. Scope, acceptance criteria and commercial terms are agreed with your airline.
BUILD THE DECISION TEAM
Use these roles to map your own organisation. The budget owner and approval path depend on your airline’s structure.
Claims & customer care
Choose the workflow, define ordinary cases and exceptions, and nominate the people who will review results.
Bring to the review: Hands-on time per case, missing evidence, reviewer changes and response quality.
Legal & compliance
Agree the applicable rules, airline interpretation, approved communication templates and review responsibilities.
Bring to the review: The facts and rule version behind a proposal, the human approval record and the treatment of exceptions.
IT & security
Map CRM and flight operations data, access roles, the on-premises environment and any approved inbound feeds.
Bring to the review: Data-flow review, integration mappings, permission checks and the approach to missing or conflicting inputs.
Sponsor & procurement
Confirm the budget owner and procurement path. Agree the pilot scope and acceptance criteria with the operational, legal and technical reviewers.
Bring to the review: A shared findings report, remaining dependencies and a documented proceed, refine or stop decision.
BEFORE WE START
For the first conversation, an outline is enough. Do not send passenger records or booking documents through this website.
TURN ASSURANCES INTO CHECKS
EU AI Act Ready. GDPR Ready. Use the review to connect these assurances to your deployment, responsibilities and operating procedures.
AI can assist with the draft. Your authorised team approves the decision and the communication through their defined paths.
What to demonstrate: Demonstrate a draft, an approval and a returned proposal with the agreed reviewer roles.
Keep the source facts, rule version and approved decision connected to the claim. Changes to relevant facts can require reassessment.
What to demonstrate: Trace one ordinary claim and one exception, then review what happens when their source decision changes.
Run on-premises with local AI. Passenger data stays within your organisation; approved operational evidence can enter from external sources.
What to demonstrate: Review the deployment data flow and the configured access and external connections with your IT team.
Preparing or approving a response is separate from sending it. The airline connector and its delivery receipt establish the transport outcome.
What to demonstrate: Agree the connector and templates, and test a successful receipt as well as a delivery failure.
AGREE THE MEASURES FIRST
Set the baseline, sample, reviewers and thresholds together before evaluating results. Compare ordinary cases and exceptions separately.
Compare the same workflow and agreed case categories. Separate active work from waiting for evidence.
Record what a reviewer changes and why. Distinguish missing facts, rule interpretation and wording edits.
Agree a rubric for factual consistency, tone and completeness for each language in scope before reviewing outputs.
Check whether a reviewer can find the source facts, rule version and approval, including when a case needs a separate path.
LEAVE WITH A DECISION
Use these proposed outputs to define the pilot deliverables with your team.
Passenger.care is in development and testing for airline adoption. No production airline deployment or measured customer savings are claimed.
A CLEAR NEXT STEP
Let’s find a useful starting point for your airline.
